Return & Refund Policy

At AuraLumina, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must have proof of purchase (order confirmation email)

Non-Returnable Items

• Items that have been used or damaged after delivery
• Items on sale or marked as final sale

How to Initiate a Return

1. Email us at auraluminastore@gmail.com with your order number and reason for return
2. We will provide you with return instructions within 2 business days
3. Ship the item back to us using a trackable shipping method
4. Once we receive and inspect the item, we will process your refund

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method.

Exchanges

We are happy to exchange items for a different variant subject to availability. Please contact us at auraluminastore@gmail.com to arrange an exchange.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at auraluminastore@gmail.com with photos of the damage. We will send a replacement or issue a full refund at no additional cost.